How to Choose the Best SEO Company

Business is competitive nowadays because everything has become easier due to modern technology. Now, you will see a lot of websites on the internet offering different kinds of services. It is difficult to identify which one is legitimate, which one is a scam, which one is choose-the-best-seo-companyefficient, or which one is incompetent.

SEO, or anything that’s related to SEO, is one of the business sectors that are thriving nowadays. Obviously, it’s because of the ongoing demand for content writing, content marketing, websites, and the like.

You might be one of these people who are looking for an SEO company who can provide you with the best services for your web content or business. You might be looking for the best SEO company that’s reliable and competent.

However, there are a lot of SEO companies online who are claiming to be the best. You might be wondering how you’d know which among these companies is the best, and how could you identify them?

How to Know Which SEO Company is the Best

Know what you need

Each of the SEO companies has its own specialization. You can take advantage of the company’s specialty by knowing first what’s needed to be done on your website. In fact, even the best company may appear inefficient if you can’t communicate the things that you would like to be done on your website.

Look at their portfolio

It is important to take a look at the websites of their past clients. Ask yourself if the company has done a great job with them. It is also important to remember that not all SEO companies can provide you with the information about their previous clients, but it doesn’t mean that they are incompetent.

Most importantly, check the validity of the information of their portfolio. Are the big companies in their portfolio really their previous clients? Or is it just a hoax?

Experience in the industry

SEO is quite new, as well as the internet. The best company must have the right amount of experience not just in SEO and digital marketing, but as well as with the traditional marketing. The best must have a strong foundation when it comes to marketing.

Take advantage of the free consultationfree-consultation

When you take advantage of the free consultation, you will have the idea on how this company will work with you. Ask them on what they know, and the things that they can do to solve your SEO problems.

Check the SEO of their website

It is obvious that the best SEO company should be able to implement their own services on their own website. Try to search the company’s name on a search engine, their website should be at the first rank of the page results.

The company must have a good working relationship with you

good-working-relationshipThe company must be interested to know how your business works. You must feel that they really want to provide the best services for your online business. The company should be customer-oriented, not profit-oriented.

Ask for case studies and references

If the company has no portfolio, you can ask for case studies and references. This will give you an idea on how they solve business and marketing problems.

Ask their price

One of the signs of the best company is that they’re charging an hourly rate. They are not the kind of companies who provide services through packages for a price. The company must be able to tailor their services according to the needs of their client.

They are professional

They are professional in the sense that they let you know their plans and the processes that they will have to take on improving your website. They let you know that they will miss a deadline for a good reason. They do what they say they’ll do and they are realistic on their plans and objectives.

What are the technical skills they have?

It is important to know the skills they’re knowledgeable at. They should know how to create an SEO friendly websites, and they should know the ins and outs or digital marketing.technical-skills

In choosing the best SEO company, you must do good research. It is important to read about their experience in the industry and the services that they provide for you.

SEOExplode Inc is one of the companies that you might want to consider based on the level of their skills, expertise, and experience. According to their website, “Our SEO services are custom tailored for each campaign so that our clients can maximize their marketing budget. We are one of the most cost effective SEO companies in the United States with risk-free services. We have over 7 years of industry experience, are Grade A rated by the Better Business Bureau and we stand behind and guarantee all of our work!”

As you would notice, they have enough experience in the industry, not to mention that they can deliver.

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All About Funeral

When one of our loved ones has died, we are in the moment of grieving. After we’ve cried for them, one of the things we will do is to set for their memorial. That is one of our initial actions. We are looking for various mortuaries that offer memorial services.

Have you ever asked yourself some time, on why we need to have funerals for our departed loved ones?

Why we need to spend money on funeral?

Here are some facts you shall learn about funeral.

funeralA funeral is basically a ceremony focused on the burial or cremation of a dead person, or the burial with attendant observances. It is a big factor when one of our loved ones has died. It fills our grieving needs, as well as to give tribute and respect to our departed loved one. It is a traditional way of giving importance to a departed person before he will be buried or cremated. Different cultures have various kinds of services. But, the main purpose of it is to acknowledge the death of the person, give testimonies about their past lives, sympathized with the family and give hope to them.

Do you know the person who has the most expensive memorial service?

It is the burial of Alexander the Great that costs about $ 600,000,000 if will be converted to today’s value. It became the most expensive because a road was built at that time connecting Babylon and Alexandria.

According to scientific study, funeral makes time for healing that other things cannot provide. Through holding services, we are being able to anticipate with other people’s mourning and reminiscing the good times we had with them. It serves as a an acceptance and a healing process.

The Gentry Griffey Chapel in Knoxville, Tennessee, is one of the memorial service providers that assists families and friends in the grieving process. We are offering comfort and peace for six decades. Our company understands that the families and friends of the dead person are needing special time to heal their wounds. You may view our website at gentrygriffey.com to know more about our service offerings.

CremationWe have been also asking ourselves on how much to spend in holding a funeral. It depends upon to the memorial service provider you will choose. Different mortuaries have various price list. It will also depend on the services they are being able to provide like setting flower arrangements, conducting musical services, using limousines or any kinds of cars, obituaries, and many more. Usually, the prices of memorial services will depend on two things. The first is the services at the chapel or home and the other is the merchandise that will be acquired like caskets or urns. The Gentry Griffey Chapel offers many choices when it comes to such services. We are offering a chapel in case the family doesn’t want to hold the service in their home. We also offer different designs of caskets and urns.

The common set-up of a mortuary is, the casket or urn in the middle of the area which is near the wall, and all the flowers and other things necessary to the day are placed around. The casket is being adorned with flowers, and also for the urns if cremation happened before the rites. The social gathering of the people going into the service is called the “wake”. In Asian countries, the rite has typically been held in the homes of their family. Meanwhile, in the other continents, they usually place the service in a chapel or any place convenient to them. We also have a chapel. With Gentry Griffey, we are offering a memorial chapel in case the family wants a more convenient place for the service.

A company can be considered as an expert if it can serve various cultures and traditions. Not all service providers can do this kind of expertise and professionalism. Knowing the cultures and traditions of other nationalities is very relevant in pursuing the career of a certain company. The Gentry Griffey Chapel is one of the service providers that can have an expertise in serving different cultures. We have well-trained staffs that can accommodate any types of cultures and traditions which is very important in holding memorial services.

There are so more facts that can help you know about why we are holding this kind of special memorial. The most important thing is, to not forget that our departed loved ones shall be treated special, at least on their last days with us.

5 Cool Ways to Recycle your Old Badge Lanyards

Naturally, when choosing a type of material to work with for a craft project, there are  three things that you have to consider. First is how cost-effective it is to work with this  material. Second is the material’s versatility; that is, whether there are a lot of various  end-products that can be made from the same material. Lastly, you have to look at the
aesthetic appeal that the materials provide to increase the craft value.

Badge lanyards are not the most popular materials used in various crafts, but they satisfy  all of the above factors. It is very economical (not to mention, environmental-friendly) to recycle old materials that will otherwise just be thrown away, instead of choosing a craft  that will require you to buy a lot of new materials.

Versatility is also not a problem because there are numerous things that you can make from these old lanyards. Using a seemingly boring material that you had only used for work, you’d also be surprised to see how attractive your projects will turn out with just a bit of tweaking.

Repurposed Lanyard

Cord lanyardPerhaps, the most obvious way to re-use your old badge lanyards is to still use them as a lanyard, only this time to hold other items. All you have to do is to detach your old ID badge from its lanyard, then attach the item/s that you want to use the lanyard for. You can use it to hold mobile phones, keys or key chains, or even a new ID. If your old badge lanyard is customized with your old company’s design, covering it up with some color pens, glitters or glitter glue, paint, buttons, laces, and other decorative materials can do the trick.

Water Bottle Holder

For Badge Lanyards that will no longer be used as written above, a practical way to reuse them would be to make a bottle holder. Aside from your old lanyards, you only need a plastic ring—can be bought from a craft store or substituted with any old rings—that fits around your water bottle. A basic design is to attach two strands of lanyard to the ring, then fit the bottle into the ring, and work the strands into a loop around the neck to hold it in place. The loose ends of the strands can then be tied onto your bag or bicycle.

Bookmarks

Bookmarks are practically easy to do. You simply have to get a plastic canvas or cardboard. Cut the canvas or board to your desired shape. Pierce a hole through one end of the canvas or board then place the lanyard through the hole, preferably weaving it up and down then
tying it off at the end so it won’t unravel. You may decorate the canvas or board as desired, or use different-colored lanyards to create a pattern.

Religious Craft

For the creative and faithful, it is possible to use old badge lanyards to create ornaments that show one’s faith. Depending on your religion, all you have to do is grab a few craft sticks and glue them together to form your desired shape (God’s Eye, Star of David, Catholic Crucifix, etc.). Once the sticks are held properly in place, wrap the lanyards around them to produce the desired color. Use the remaining loose ends to hang up the ornament.

Jewelry

Some creative crafters are able to use old lanyards for jewelry making. The lanyard may be used as a necklace, especially after embellishing them with some colored beads and other jewelry items. The hooks at the end of the lanyards can also help create a personalized pendant. Old lanyards are also popular in making friendship bracelets and earrings.So if you don’t want to spend too much on a new craft and you’re in the mood to put your creativity to the test, old badge lanyards are the perfect materials to use.

How Long Island Web Design Help your Business?

Have you ever wondered what makes a website attractive? Have you tried visiting a website and noticed the number of visitors they’re getting daily? If you’re going to ask some of their representatives, they would say they owe it to the web design company. So, why do we need a company specializing in Long Island Web Design? What work do they have to do? The answer is simple: to bring services to the people.

In order to satisfy their client, they need to understand first what the company needs and then divide the job among their employees. After the job is done, that’s the time they will show the finished product to their client. If the client is satisfied with their work, it will be the beginning of a long-term working relationship between the company and the client.

How reliable are Long Island Web Design services?

Web DesignWe often hear people ask: why do we need a website? The answer is simple. You need a website to boost your company, to increase sales and services. Each web design company has their own strengths and weaknesses.

Well, learning about those highlights the need to read reviews. In doing that, there are some things that you need to focus on to find out if a certain Long Island Web Design company can really be relied on – and is not merely being advertised.

First, make sure that the one who wrote the review has authority regarding the subject. Also, try to learn something about his authority on the subject matter, which in this case is web design. Second, try to find out which organization he belongs to. Third, is there any evidence that the author had been biased? For example, is he promoting any particular company or has an odd point of view regarding a certain issue. Fourth, is he currently working on a new project? Try to check if the work he’s been doing is current or that project has long been delayed.

If you’re just starting out your company in Long Island and you still do not have a web page, you needed the services of a Long Island Web Design company. Almost everyone nowadays searches the internet for new information, particularly on new developments in the business industry and the latest trends, as well as on how one copes with the ever-increasing competition. This is the reason why having a website is a must for everyone.

How can web design help your company?

designThere was a time when nobody even knows what a website is. Small and large businesses alike rely on advertisements and the yellow pages to gain and increase in the number of clients. But with the rise of technology and new concepts, it is a must for everyone to create a web site that will help boost their company. Imagine what a website can do to your company.

In the old times, people will be calling to inquire about a product or service. If their question is not still answered, they will be asking more questions until they are satisfied. What if none of the staff can answer their question or they are too busy to deal with just one phone call. Today, when a person visits your webpage, they just read all the information written. They do not have to bother anyone for their questions. Everything is already there on the web page. After reading the information, if they are satisfied and convinced what you are offering, they may even end up buying your product.

So if you’re starting your own company, we suggest that it is time for you to create your own web site and see what it can do for you.

Callaway Golf’s Big Bertha

Back when the world was still at war (the first, to be exact), the Germans manufactured a new and super heavy type of howitzer. A howitzer is a type of tank with a long tube-like barrel used to fire shells at a pretty good trajectory. The new type of howitzer, however, was made with a longer barrel, a heavier tank, and a stronger tube that can carry shells and bombs that can cause so much more destruction than the other types of howitzers. This super heavy howitzer was baptized as “Big Bertha.”

Unfortunately for Germany, the Central Powers lost and the United States Army was able to capture two of the last Big Bertha’s during the end of the war. These tanks ended up on display on a museum.Fast forward to today’s time, Big Bertha’s aren’t used for world wars anymore. Nowadays, she’s being used for a different kind of war, if you want to call a man versus a small white ball in a vast, green field, a war.

Callaway golfIn the world of golf, Big Bertha has been every man’s dream girl. She started out as a heavy tank that shoots and destroys. Now, she’s light, slim and good with hitting balls to their holes.Back in 1991,

Callaway golf released their new line of drivers called “Big Bertha.”

It is believed that the company named it as such to commemorate the great German howitzer. The design of the Big Bertha golf club was utterly different from the traditional clubs during that time. Some even considered the model as a drastic change from the other clubs.

In the early 90’s, golf clubs were made using persimmon wood and was customized to have small heads. The Big Bertha, however, was made entirely out of stainless steel with a head twice bigger than the wooden drivers.A decade later, Callaway golf has expanded the Big Bertha family. The “Great Big Bertha” and the “Biggest Big Bertha” are two lines of drivers that was launched by the company. In 2003 and 2004, the company released “Great Big Bertha II” and “Big Bertha 454” respectively.

golf gripOne of the changes in the design of this club is that instead of using stainless steel, they utilized titanium. Even though Great Big Bertha was not the first to use titanium, they were the ones who took credit for it, proving that titanium can be as good, or better even, than stainless steel. Another change is the shape. The traditional pear shape of the head was shifted to a round shape, making the weight evenly distributed.

Up to now, Callaway golf is still looking up new designs and features for the Big Bertha family. What’s great about the Big Bertha drivers is that they are especially made for average players. These clubs are and can be used by anyone, which is why golf players and loyal customers are always on watch for the next addition to the Big Bertha clan.

Now, the Big Bertha drivers are modified so much that some are lighter than the first clubs, improving the speed of the swing and the impact of the head to the ball, sending it flying straight and fast afar. The newest models have features that enable the player to adjust the perimeter weighting or the hostel.

The biggest success of the Big Bertha is beyond the different lines of drivers. Her greatest achievement was putting Callaway golf on the map. From being a specialty-club company to the leading manufacturer of golf clubs and equipment in the world, Big Bertha was able to attract the attention of the golf industry to her father’s name.Getting harder to hold onto your clubs? Sounds like it’s time for some new golf grips!

Learn the Art of Making Patches

Thinking of a good hobby you can learn, which you can eventually turn into a business? Learn the art of making patches. It is easy to do and it entitles you to come up with a lot of designs you can do, which also enhances your creativity. Here is a step-by-step guide on how you can make patches.

Materials Needed:

•An embroidery file of your chosen design

•Wool felt

•Sharp scissors

•Embroidery thread

•Embroidery hoop

•Liquid seam sealant

•Adhesive in sheet form

•Adhesive tear away stabilizer

•Iron

1.First step, prepare your embroidery hoop. Use your tear away stabilizer in your fabric so that it wouldn’t get creases while the stitching happens. The paper side should be facing up.

2.Cut an area inside the hoop, and make sure that it is bigger than the embroidery design, and it is close to the edge.

3.Peel the paper off carefully in the cut area.

4.Transfer your design into your machine.

5.Set the design in the center of the hoop and press “Go.”

6.The patch design will stitch a perimeter on the back piece, which is the stabilizer. This will show you the exact placement for the fabric you will add into the hoop. To know where to set your fabric, cut out a piece of felt an inch larger than the stitched out area, and set it into place.

7.Once you get the felt attached, secure your fabric down.

8.The embroidery machine will do most of the work from here. Set a new thread every time the machine asks for a new color.

9.Once the sewing is done, detach the fabric from the hoop. Take off the design from the stabilizer. Wait until it’s time for you to trim its edges.

10.Bring your patch to your ironing board. Adjust your iron into cotton setting. Give your design a good press for about 10 seconds.

11.This is when you will witness the embroideries starting to turn into patches. Cut the adhesive sheet in a size that’s smaller than the piece of felt you are working on.

12.Set your patch, with the back facing up and the design facing down on the ironing board. Place the shiny side of the adhesive sheet upside down, and the paper side up, with it on top of the felt.

13.Firmly iron the adhesive sheet to the back of the patch. Do this for one minute on, two minutes off, and another 30 seconds on to set the right amount of hold for it.

Patches

14.Set the patch aside and let it cool down. Once it gets cooled down, open your liquid seam sealant and apply it around the outside edges. Let it dry for a few minutes first before going for the second round.

15.Once the liquid sealant dries away, peel off the paper backing from the adhesive and carefully cut it around the edge of the patch. Make sure that you don’t miss a spot in applying the liquid seam sealant.

From here, you can do whatever you want with your patches. Sew them on your clothes, on your bags, throw pillows, or blankets. You can now personalize your things according to your style with your new hobby. You can now also put up your own business and start making patches for your family, friends, and work mates. For more inspiration and ideas, check out the Internet for designs you can download and are safe for copying. There’s just so much you can do with your newly learned skill and just hone it more by making patterns every day.

Patches4Less is your Number One source for any and all patches! With hundreds of different styles, colors, and attachment options, we know you’ll find exactly what you’re looking for.

The Stages of PCB Fabrication

Whenever an electronic device stops working properly, there is often a huge chance that a component on the printed circuit board (PCB) has come loose or is damaged. This means that the device owner would either have to get the device’s PCB fixed or just throw it in the trash and buy a new one. Most of the time, if the damage is on the PCB, it would be more cost-effective to buy a completely new device. But what exactly is a printed circuit board or PCB?

In layman’s terms, the PCB is the heart that keeps a device running smoothly. It is responsible for receiving signal and power from external sources. It is also responsible for distributing this throughout all the components of the device. It is referred to as a printed circuit board because of the way that a circuit made up of different components is mounted on a flat board that has a schematic diagram for interconnections printed on it. This diagram is often created even before the first stage of the PCB fabrication process begins.

printed-circuit-boardThe first stage of PCB fabrication involves etching the schematic diagram on the circuit board. Note that the board is often made up of sturdy fiberglass with a thin layer of copper sheet attached to it. The schematic diagram is important because it indicates the places on the board where holes have to be pre-drilled. These holes would serve a purpose later on when it when it is time to mount the components.

There are two different ways of mounting the components in PCB fabrication:

1.Surface Mount – this method involves mounting the components onto the surface on one side of the circuit board using a soldering iron. Because only one side of board is used for mounting and sticking the components, this leaves the other side free for the manufacturer to do with as he pleases.

2.Through-hole – this is where the pre-drilled holes come in handy. Although some manufacturers prefer to leave the holes untouched, others use it to secure the components. This is done by pushing the tip of the component onto a hole and then gluing that tip on the other side.

This requires thin copper or lead wires to be attached to the tips of each component so that the wires can be pushed through the holes and glued on the other side. Through-hole technology is the traditional way of mounting PCB components and has been in use from the time that PCB fabrication began.

After mounting the components, the circuit board would then be cleaned free of any solder paste residue. Manufacturers often use solvent for this purpose, though is also a good alternative.

It has to be noted that PCB fabrication involves a lot of cross-checking in order to ensure that everything is in order. This cross-checking includes both visual checks to verify if there is any visible flaw and electronic checks to ensure that every component is receiving the right amount of power. Some manufacturers put their finished products to the test u der extreme conditions, such as under strong heat or with high levels of vibration.

This would help ensure that the components wouldn’t come loose or get damaged at the first sign of trouble. This step is necessary when creating the PCBs of devices used in extreme sports or under extreme environmental conditions.

Techno geeks who want to experiment on PCBs can actually assemble their own PCBs right in the comfort of their homes. All they have to do is to purchase a handy PCB DIY kit and follow the instructions on the label. They wouldn’t even have to worry about having to create and etch the diagram since most kits already have printed diagrams on the circuit board.

6 Advantages of Having Content Writing Services On Your Side

Establishing a good website online is a tough task. For those that are just starting out, this is an extremely difficult thing to accomplish. The reason why it’s difficult is a matter of numbers. There are so many websites getting published right now, that you could easily get lost in the shuffle. No matter what niche you’ve decided to jump into, you are going to find that there are millions of people that have already thought about that. There are so many web components that you are going to find yourself losing out on the proper elements overall. With that in mind, you’re going to want to look into a few elements of content design, writing, and perhaps even hiring content writing services to take on your branding and publishing. Without them in place, you will end up losing out on the overall greatness that may come through.

Efficient Content Updates

Content writing servicesThe one problem with running a business and a website is that there are lapses in content. No matter how hard you fight, you’re going to run out of time here and there. When that occurs, you may find yourself struggling to move forward with the right elements. It’s for that reason that you should look into managing better content updates overall. The better the content updates you have in place, the higher the traffic that is going to hit your page. It’s a positive endeavor well worth pursuing on a lot of levels. Without content design in place, you are going to lose out big time.

Proper SEO Protocol

When hiring content writing services, SEO should be a standard. Without search engine optimization in place, you will end up disrupting the greater good that comes from marketing online. You have to have the elements in place to create gravity to your site. Proper protocol requires a great deal of implementation, and it’s not isolated to just one arena. There’s a lot of elements that come into play here, so that when you publish content, you get attention thrown at it. There’s nothing worse than publishing a great deal of content, and getting ignored. Instead of going that route, simply hire a good writing staff and that’ll be it.

Creating Narrative

Perhaps one of the most overlooked things in regards to content writing services is this, narrative. Narration isn’t always a linear novelization, it’s something that is used to create information. Your pages are going to tell a story. What story they tell is a matter of the writing that you have in place. If you are going to hire a professional, have them work within a variety of different narratives. That way you will end up with a positive movement forward. Without this in place, your work can look disjointed and that’s not going to help your cause moving forward.

Earning Back Links

One of the most important aspects of content writing services and the publishing you can do, is back links. These are links that you are going to be earning as a result of what you put up on your website. When you publish good content, and it comes through a stream of consciousness, you will get a lot of attention. Too often, people dismiss this, but when you see the links come through, your rankings will rise. People put up content all the time, and when you are strong in this area, they link to you as a source. Imagine getting a reference from “The New York Times”, or something like that. It happens more often than you think, and it’s content writers that can pull those strings, albeit, with their publishing over time.

Distributing Information (Search Engines)

If nothing else, you are going to find that the major advantage of having a team is the search engine push. You will be distributing information across the internet. Remember, search engines are looking at ranking relevant data. If your pages are updated continually with relevant keyword elements, and information on your topic that others are not posting, you will get rewarded handsomely. It’s something that you absolutely want to look into, as it will pay off dividends in due time. As you look at your competition, and you trump their posts, you will reap the rewards of getting to the top of the niche that you’re in, guaranteed.

Showcasing Professionalism

Professionalism matters when updating a website. If you want to ensure that people know you’re serious, then this is important. Make sure that you look at content writing services for this. Professional looking pages are important to consider overall. Professional elements are going to highlight several advantages when moving forward. If you aren’t sure what this looks like, consider the top pages in the world. They are the top for a reason. As you break down the reasons why those pages are getting attention, you will see that content is the main key point. Emulating them can help, but it’s best to hire a good content service to help you out here.

Live Chat Etiquette

live chatAlthough live chat functionalities are a relatively new addition to customer service, it has developed a set etiquette to make live chat an effective experience. How does a live chat become effective? A live chat experience becomes effective only if the customers’ queries are answered.  A satisfactory “Thank You” from a customer is a badge bragged by every business. The following is a list of etiquettes live chat agents must adhere to:

  1. Be Friendly

Being friendly to customers is a skill to be mastered. Unlike engaging in live calls, being friendly in live chat may seem easier because there is no voice involved. With this, choosing the right words and sentences is the key. Live chat business and services provide their own standard scripts. Effective words are proven to elicit different responses from customers. For example, the words “assured” and “guaranteed” may have a similar meaning but “guaranteed” sounds more confident, unbreakable and serious.

  1. Introduce Yourself

serviceCustomer service representatives in hotlines only introduce themselves as a company. Live chat agents, however, must introduce themselves by their first name. Sometimes it doesn’t have to be a real name but companies will sometimes require them to use their real names because it is easier to monitor and account for. Including your name in introductions gives a real connection to the customer. It is a proven fact that people tend to be braver online because of their anonymity. By stating your name, the customers will be prompted to introduce themselves to.

  1. Avoid Jokes and Sarcasm

Jokes and sarcasm lessen the degree of professionalism. Live chat agents must avoid jokes and sarcasm at all times. Because no voice is involved, it can be hard to determine if it is a joke or not. Additionally, live chat agents are dealing with lots of people from different social backgrounds, making some jokes a taboo. Sarcasm is totally offensive in live chat as it insults the customers’ intelligence.

  1. Be Understanding and Patient

Live chat agents must answer a query as polite and direct as possible, no matter how silly or obvious the answer to the question is. They should put themselves in the customers’ shoes. They should never think of the customers being similar as them. Unless they explicitly say so, it is hard to pinpoint the customers’ age, educational background, gender and current situation. Remember the main purpose of live chat is to satisfy the customers’ query as quick and complete as possible.

Live chat may seem like an inconsequential action to some people, therefore it must be expected that some people would pull pranks and mockery. Each company has different kinds of script to deal with this kind of conversation.

  1. Concise Answers First, then Details

globalCustomers’ questions must be answered as direct as possible. When agents receive a question, they should provide the most readily available answer then elaborate only if the customers are still confused. Answering in depth may seem like an impeccable customer service, but customers do not like answers that seem like an excerpt from a novel. This is not the time to show off a wide vocabulary (but it will always be handy). For example, if a customer asks for the company’s hotline and there are 3 different customer hotlines, provide all 3 including the concern of that hotline (e.g. billing or subscriptions). Include the office hours but do not explain what billing or subscription is, unless the customer asks.

  1. Control Your Temper

At times, some customers will be very hard to deal with. No matter what happens, do not use all caps and more than one exclamation point to show that you’re shouting. When being persistently asked about a competitions product or rates, speak equally of both but mention the benefits of the product or service you are offering.